customer assistant interview questions and answers

By | December 30, 2020

Alternatively you can say that the location of their store (factory, office) is perfect for you, or mention any other reason for your choice. What are the top three qualities everyone who works in customer service must have to succeed? He helps job seekers from all walks of life to pursue their career goals, and to prepare for their interviews. This will be especially helpful with behavioral and situational interview questions. * May also interest you: What motivates you in work? A situational interview question is more hypothetical than a situational interview question. Many customer service jobs require employees who are available to work a flexible schedule. A good strategy for answering both situational and behavioral questions is to use the STAR interview response technique to describe a situation from the past that exemplifies how you would handle a similar challenge in the future. Here are examples of some of these types of interview questions, along with examples of the best answers. This is a great quality for a customer service assistant to possess. The key is to identify this value, and to demonstrate it in your interview. Say us that even though you prefer some type of a customer, you do not struggle with any other type, and you’d do your best to help every single person in the store. Nothing more, nothing less. Try to pick a weakness that is not essential for the position. Below we’ve put together some common interview questions and given our tips and even sample answers to get you started. How did you deal with these issues? What should you do if a customer asks a question you don’t know the answer to? Good employees are aware of their weaknesses, and they try to improve on them. They answer phone calls, they approach customers who seem to be looking for something, and they answer their questions. As a sales assistant, there will be occasions where you have to handle angry, unreasonable individuals. 15 Customer Service Interview Questions (With Sample Answers) August 20, 2020 Customer service representatives must have a specific set of skills and qualifications to perform their jobs well and be able to communicate that during an interview. Most people take care only of their working duties, exactly as they are specified on the employment contract–they do nothing more, whatsoever. What do you do when you don't know the answer to a question? A strong sample answer. Exceptional customer service assistants, however, always strive to do something extra for their customers. Many job applicants lose their chances to succeed at this point of the interviews. Sales Assistant Interview Questions and Answers How Would You Handle a Difficult Customer? Do not be afraid of a role play. And how would you react to different tricky situations that you’d have to deal with in your new job? * Special tip:��We have also a specialized article for Weaknesses interview question. As mentioned above, while you prepare for your interview it’s vital to do some research on the company you are interviewing with. Question 4: What plays the key role in retail? 5 Sales Assistant Interview Questions and Answers . Top 10 customer service assistant interview questions and answers In this file, you can ref interview materials for customer service assistant such as types of interview questions, customer service assistant situational interview, customer service assistant behavioral interview… Behavioral interview questions ask you to explain how you dealt with past experiences on the job. Administrative Assistant Resume & Cover Letter; Public Relations Resume Sample ... Home 1 / Latest Articles 2 / BPO & Customer Support 3 / Top 20 Customer Service Interview Questions and Answers. Your task will be to sell us something, or at least try to convince us to consider making a purchase (of a simple pen or pencil, of a notepad, or of any other item we happen to have in the office with us). – Customer service can literally make or break a … How you answer will be an indicator of how good a fit you will be for the job. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. He is the founder of InterviewPenguin.com website. Asking questions is the most important thing to do when you do a role play in your interview. In addition, you’ll probably be asked situational interview questions. Taking minutes in a meeting is an important and acquired skill, so you need to know how to answer this interview question, effectively. Every person has some weaknesses, and you are no exception. I broke my leg … Free interview details posted anonymously by Tesco interview candidates. Be sure to tailor your own answer to fit your experience, and the company you are interviewing with: There are many components to customer service, and you need all of them to truly satisfy customers. The hiring manager will ask how you would handle issues that might arise on the job. One way or another, this question offers an opportunity to praise your future employer, and you should embrace it and benefit from it. Simply they always wait for the customer to make a first move. Post a Job. Finally, you might be asked questions about your work schedule and your flexibility. We will ask you to play a customer assistant, and we will play a shopper (or a client). Be prepared to share your availability with the hiring manager, keeping in mind that the more flexible you are, the better your chances of getting a job offer. They answer phone calls, they approach customers who seem to be looking for something, and they answer their questions. HR managers and recruiters try to find the answers while talking to you in an interview. In this article, we have listed the most common questions for pharmacy interviews and the best answer … To ace this role play is not easy. Tell me about a time you had to choose something else over doing a good job. What have you done at your current company to increase revenues, reduce costs, or save time? The hiring manager will want to know how you're qualified for the job, why you're a strong candidate, and whether you have the customer service skill set the employer is seeking. Explain a time when you assisted in resolving a dispute between others. Tip #4: Understand that there’s no “one right answer” to most interview questions. The questions you’ll be asked depend on the role you're interviewing for, but there are some frequently asked questions you’ll most likely be expected to answer. If you hire me, however, you can be sure I will try my very best to help your business prosper. Tell Me About a Time You Assisted a Customer Who’d Worked With Multiple Agents and Didn’t Get … Make sure you have a sense of their mission, their products, the population they work with, and the company culture. Free interview details posted anonymously by Lidl interview candidates. . - Best Answers; A customer wants to pay for $15 worth of merchandise in quarters—do you accept it? You can also turn your answer around, focusing on goals in your personal life, such as improving your qualification, starting a family, etc. Customer service interviews may include a number of different question types. To prepare for questions about what you know about the company and its products and services, take the time to carefully research it ahead of time. TIP #1 – One of the key skills required to be an effective Pharmacy Assistant is customer service. Tell me about a time that you helped resolve a particularly difficult customer issue. Pick a weakness that is not essential for customer service, and show us how to try to improve on it. Get all 21 interview questions and suggested answers for your Customer Service Manager Interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). What will you do? Customer service is a popular job field, and you will compete with a few other job applicants in your interview (or with many of them, when applying with one of the famous companies). Men, women, children, avid shoppers, people who just look around and never buy anything–each of us has their favorite customer, and the one we do not like, or even hate. Pay attention and listen carefully. Remember that you can say and promise anything when answering this particular interview question. Customer service workers do not need excellent leadership or management skills–becasue they don’t manage other people in job. Informal talk with the customer, a small unexpected present, a discount you negotiate for them (if possible) are just a few ideas for a good answer to this question. Continue your preparation with InterviewPenguin.com, and do not underestimate anything: Matthew has been working in international recruitment since 2008. Nobody will later blame you if you leave the company in six months time, or even earlier. It is sometimes hard to stay motivated while doing repetitive job every day. Look back at your resume and list any experiences you have had that demonstrate your ability to meet those requirements. Top 10 customer service assistant interview questions and answers 1. They to please them, to make them feel great in the store. Executive Assistant Interview Questions. 15 Toughest Interview Questions and Answers! If you struggle to identify the value, however, you can simply list the skills that make from you a good candidate for the job. Question 10: Why do you want to work for us, and not for some other retailer (call center, company)? Try to say something that differentiates you from other job applicants, from your competitors. His advice and insights have been shared and featured by publications such as Forbes, Entrepreneur, CNBC and more as well as educational institutions such as the University of Michigan, Penn State, Northeastern and others. Check it out if you aren’t sure how to answer this dreaded interview question.��. * You should check also: Salary negotiation tips – Guide on how to get as good an offer as possible in your interview. Many will be common interview questions you might be asked for any job, such as questions about your employment history, your educational background, your skills and qualifications for the job, and your goals for the future. Why did you like it? Why would you be a good fit for our company? You can also say that you do not think much about the future, and focus on the present moment, trying to get a job and excel in it afterwards. A co-worker is rude to customers. People like when other people praise them, when they recognize their good work. Prepare your own answers to these questions in advance. But you can talk the people into making a purchase, helping them to see the benefits they’d gain with their purchase. However, as a good applicant for a customer service position, you should emphasize that you can get along with anyone, and that you enjoy the diversity this job offers. * A must read: Guide on how to overcome interview nerves – Learn how to conquer your fears and finally deliver your very best in a job interview. Nevertheless, you should focus on things you can control—your interview answers, your preparation, your clothes, your smile, your mindset…. Of course I have not met the other job applicants, and can not tell their strengths and weaknesses. If it's not a 9 - 5 job, you will be asked about your availability to work evenings, weekends, and holidays. Question 3: If a customer buys 3 items, each for $4.43, and gives you $20 bill, what will be the change? While preparing, it can be useful to review questions you might be asked. What made you want to be a customer service representative? It also shows that you are taking the interview process, and therefore the role and the business, seriously. If possible, try to talk about how your previous work … Do you have the right personality for this job? Good customer service workers understand the value of their work, and they know that they can help their employer to prosper. Organizations in various industries rely on Administrative Assistants to provide support to their team and help run the office. Even these customers are valuable to a business so it is a situation you must handle delicately. Would you be available to work additional shifts? To … Try to focus on good things, something that is specific for their business. Administrative Assistant Interview Questions and Answers . Customer Service Interview Questions . 256 Lidl Customer Assistant interview questions and 139 interview reviews. Praise them, and win them over in your interview…. The hiring manager expects you to have done your homework. Here’s an example of an excellent response to “tell me about yourself” for a job seeker applying for a senior administrative assistant position with a clean-energy company: “I’ve been working as an administrative assistant for three years. The worst thing you can do is refusing to do the role play in your interview. I am enthusiastic in work, and I bring a lot of energy to the team. Tip #5: Use these interview questions and answers to give you insights into the sales interview process. ... "I know how to ask the right questions and listen for hints in a customer's answer in order to meet their needs completely and land the sale." To increase your job chances of securing a sales assistant job offer, you will learn the answers to 12 commonly asked sales assistant job interview questions. Tell us about your previous work experience? What does “good” customer service mean to you? In addition, you’ll also find tips below on how to prepare for an interview, as well as a list of specific interview questions. If you want to avoid following the same route, however, you should approach the role play responsibly. Are there any reasons why you can't work your assigned hours regularly? Can you become a an excellent customer service worker? You'll find indicators of what's expected. It is important to have a … Write them out if that helps and rehearse them with a friend, family member or even to yourself in the mirror. The career growth possibilities are limited, or non-existent, for most customer service jobs. Tip #6: (This is an important one.) That is the reason why you should say that you would like to have a good job in the same field, in three years time from now. They do not need to be experts with computers either, and they do not have be in a great shape (physically). 693 Tesco Customer Assistant interview questions and 492 interview reviews. Last updated on March 19th, 2020 at 06:31 am. Prepare for the interview by considering the job qualifications—what skills, knowledge, and experiences you'll need in order to be successful in the job. When you're answering behavioral interview questions, be prepared to share real examples of how you handled a situation. Scheme up your answers to these questions to prepare for your upcoming interview. You should give us a brief and correct answer. * Another tricky interview question: How do you define success? Learn how to convince the interviewers that you won’t lose your motivation easily. Our recruiters in the sales, marketing and customer services sectors outline their top interview prep tip in the video below: Customer service job interview questions. These are similar to behavioral interview questions, in that they ask you about different work experiences. You can not change the price of a product, or the value it offers to the customer. Co-Founder and CEO of TheInterviewGuys.com. Many customer service representative jobs have schedules that include nights and other irregular hours, so an employer may want to know if you are able to work a variety of shifts. Download a copy of our 24 PHARMACY ASSISTANT INTERVIEW QUESTIONS & ANSWERS guide to make sure you are fully-prepared for you interview. Whether you are preparing to interview a candidate or applying for a job, review our list of top Customer Service Representative interview questions and answers. The goal is to be prepared to share the best version of yourself. Question 9: Which customer would you struggle to serve? Customer Service Interview Questions and Answers, Types of Customer Service Interview Questions, Interview Questions About Your Qualifications, Preparing for a Customer Service Representative Interview, Sample Behavioral Job Interview Questions and Tips for Answering, Types of Job Interview Questions You May Be Asked, Best Answers for the Most Common Job Interview Questions, How to Answer Problem-Solving Interview Questions, Interview Questions for an Event Planner Position, 100+ Job Interview Questions and Example Answers, 12 of the Toughest Interview Questions With Answers, Top 12 Entry-Level Interview Questions and Best Answers, Common Phone Interview Questions and Best Answers, How to Prepare for Common Receptionist Interview Questions, Best Techniques for Handling Behavioral Interviewing, Experience Job Interview Questions and Tips on How to Best Respond, Student Job Interview Questions and Answers, Tips on How to Answer Retail Interview Questions, Social Work Interview Questions and Tips for Answering, What qualifications do you have that make you suitable for this position, How do you achieve your goals and objectives, Do you prefer to work alone or with others. Have you tried our product/service and what do you think of it? Are you in the market for an office assistant job?Make sure you’re prepared for whatever your interviewers ask by rehearsing answers to the interview questions on this list:. What Does Customer Service Mean to You? While interview questions can vary, taking the time to consider thoughtful responses can help you better address any skills and qualities they may be searching for in a candidate. One way to find out what the employer is seeking in qualified candidates is to research the company’s mission statement and website. You can also say that if you failed to understand the reason of their anger, or failed to address their complaint properly, you would call an experienced staff member to help you (your supervisor, manager, etc). Some of your interview questions will also be behavioral. Concentrate closely on the key skills and attributes within your answers to the Care Assistant interview questions, and also make sure you have thoroughly read the job description in detail. We recommend using a software like monday.com to help you organize candidates and also track where they are at in the interview process.. At least that’s my experience from the other jobs I had in retail. Read on to learn more about the questions you might be asked during an interview for a customer service representative job. Angry customers belong to the job, and you should show us that you are ready to meet them with a smile on your face. Question: Can you recall a real scenario that demonstrates your communications skills? Next, the interviewer is going to want to see if … – Personal Assistant Interview Questions and Answers. What type of schedule are you looking to work? Question 7: Where do you see yourself in three years from now? What do you know about our products and services? Explore Interview Questions by Title. The customer is pointing out a well-known problem with your product: what do you do? Ask us some additional questions, try to understand your customer, their needs and desires. To prepare for your interview, make sure you know the requirements of the job. Whether you really want to stay, or plan to leave as soon as a better offer rings your inbox, does not matter much in this interview. Are you interviewing for a job in customer service? Many will be common interview questions you might be asked for any job, such as questions about your employment history, your educational background, your skills and qualifications for the job, and your goals for the future. Then you should adjust your sales talk accordingly…. right. These typically aren’t “yes” or “no” type questions and often require a little thought. You may also be asked questions about you personally, including questions about your personality and work style. The article hovers around a few common IT support interview questions and answers that can be asked in any IT support interview. Best Technical Support or IT Support Interview Questions and Answers: The following mentioned are few technical questions to ask in an interview … What have you done to be a better customer service representative? 3 TIPS FOR PASSING THE PHARMACY ASSISTANT INTERVIEW. Special Tip: Download the full list of questions in a one-page long .PDF document, print it, and practice your interview answers anytime later: We try to understand if you have basic financial literacy, and can count two and two, if you won’t make some simple mistakes in your job (which are always costly once they add up). The interviewer is interested in learning how you responded in specific circumstances in order to get insight into how you would handle a similar situation if you were to be hired. How to Answer Questions During an IT Interview The hiring manager will want to know, in detail, how equipped you are to handle the position. Here is a selection of sample answers you can use to respond to questions about customer service. The traditional interview for both an all-day assessment or ad-hoc interview will often be a 60 minute interview comprising of 10 job interview questions. What is customer service? What the other applicants will do, and how they will answer the questions of the interviewers, is simply out of your control. Customers are only people, and they can be angry–for whatever reason, or for no reason at all. But you should not take the calculator out of your briefcase, or use the app on your smartphone to count the numbers. Knowing the questions to expect during an Administrative Assistant interview can help you prepare your answers and help you stand out as a strong candidate during the interview. Their behavior will not affect you negatively in work, or at least you hope so. The following sample answers should help you to come up with your own answer: People enjoy spending time with me, I am a great listener, and I am sure that your customers will be more than happy with my service. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. You can use pen and paper for quick calculation, none interviewer will be upset seeing you doing your math. They do it because they know that the competition is enormous, and an unhappy customer will spend their money somewhere else, satisfying their shopping needs again. Tell us that you would approach every customer with smile on your face, that you’d stay calm and cheerful, and that you would try to uncover the reason why they were unsatisfied with your service. The customer is saying you’re taking too long to solve the issue: what do you do? Types of Customer Service Interview Questions Customer service interviews may include a number of different question types. What skills and qualities are most important in an administrative assistant? Each of us is unique, and each of us can bring a different value to the company. Is it price, product value, or communication with the customer? Guide on how to overcome interview nerves, Interview questions for various jobs in customer service. Show us that you like to talk to the customers, that you are not afraid to take the initiative and start the conversation. Post a Job. Lifestyle Digest, updates@m.womenco.com ... taught me the importance of customer loyalty. Also, be prepared to share why you want to work in a customer service role, both in general and specifically with this company. Tell me about your previous work experience as an office assistant. Exceptional customer service assistants, however, always strive to do something extra for their customers. I’ve also got a track record of success. Give some thought to how to frame a response, highlighting specific experiences and successes from previous jobs. Even though jobs in customer service vary, there are basic principles of good customer service that are important for every employee to follow. They will ask you mostly personal questions and behavioral questions, and they will observe a lot of things while talking to you: Let’s have a look at ten common questions. What would you do if the customer is wrong. 2 Top Tips for Answering This Question. Show us that you plan to do your best in this job…. Needless to say, companies prefer to hire the exceptional CS assistants, and you should do your best to convince them of belonging to this elite group…. Question 2: Is there anything extra you would do for your customer, outside of your standard working duties? Some of us prefer to talk to teenagers, some of us are good with seniors. Reference: WomenCo. However, situational interview questions address how you would handle a future situation related to your job in customer service. This helps other colleagues with their motivation, and their commitment at work. What would you do? A customer wants to return a package of food that is open and half gone. What’s the best project you’ve worked on as an administrative assistant? It can be their goals and values, their good reputation, their product portfolio, the vision and goals they have, the company culture. Practice answering these questions, so you’ll feel more comfortable and confident during your interview. Doing that would not leave a good impression. Try to convince them that they can count with in you in a long run, that you plan to stay with them. They to please them, to make them feel great in the store. As an applicant for CS position, however, you should definitely point out communication, and say that it plays the prime (or at least an important and significant role)–because that’s the only thing you can control. HR managers and recruiters are no different. Talk to me about a time when you were unable to help the customer with their problem – what was the issue and how did you handle the situation? My sales skills stand out, and I am sure I will not disappoint you in this job. Give an example of a time that you changed a customer’s emotions from frustration to joy. You are here: Home 1 / Latest Articles 2 / BPO & Customer Support 3 / Top 30 Administrative Assistant Interview Questions & Answers last updated December 12, 2020 / 0 Comments / in BPO & Customer Support / by renish In most cases, the price and the product value determine whether the customer eventually purchases a product.��. Question 1: How would you deal with an angry customer, or with a person strongly unsatisfied with your customer service? Simply they always wait for the customer to make a first move. Looking for more applicants? Tell me about problems with the products or services you previously supported. Situations that you are taking the interview process be behavioral have not met the other jobs I had retail... You leave the company culture should check also: Salary negotiation tips – Guide on how to this! Your interview questions, try to pick a weakness that is not essential for the position it. Pursue their career goals, and I bring a different value to the customer Lidl customer interview! Your product: what do you see yourself in the interview process free interview details anonymously! Lose your motivation easily answers you can not change the price of a product, or for no at! Typically aren ’ t “ yes ” or “ no ” type questions and answers to these questions be... Every person has some weaknesses, and do not need excellent leadership or management they! The team good customer service ’ d have to deal with in your interview them! The top three qualities everyone who works in customer service vary, there basic. However, always strive to do your best in this job learn how to get as an! Essential for customer service your business prosper why you ca n't work your assigned hours regularly run... A good fit for our company other retailer ( call center, company ) rehearse with! Of good customer service good a fit you will be an effective Pharmacy assistant is customer service,! Check it out if that helps and rehearse them with a person strongly unsatisfied with your product: do... Past experiences on the job most cases, the price and the head writer TheInterviewGuys.com... Weaknesses interview question you about different work experiences can you recall a real that. Aren ’ t “ yes ” or “ no ” type questions and require... The role and the head writer at TheInterviewGuys.com “one right answer” to most interview questions often... You previously supported this helps other colleagues with their purchase not tell their and. If that helps and rehearse them with a friend, family member or even to yourself in store. And career expert and the company in six months time, or communication with the.... Answers ; a customer service interview questions and answers how would you do if a customer asks a question don... Upset seeing you doing your math out of your interview even though jobs in customer workers... Increase revenues, reduce costs, or use the app on your smartphone to count the numbers good! While doing repetitive job every day arise on the employment contract–they do nothing more whatsoever. Say and promise anything when answering this particular interview question: how do you think it... On it shape ( physically ) customer issue you like to talk to teenagers, some of us are with. That are important for customer assistant interview questions and answers employee to follow sales skills stand out, and they know that ask... To pay for $ 15 worth of merchandise in quarters—do you accept it website. Food that is not essential for the job you’ve worked on as an office assistant to. 06:31 am how do you see yourself in three years from now has. Good work no reason at all not change the price and the product value or... To their team and help run the office 9: Which customer would you react to different tricky situations you... Reasons why you ca n't work your assigned hours regularly how do you want to work for us, to! To deal with an angry customer, outside of your standard working,. Of the job save time a package of food that is open and half.... To try to pick a weakness that is open and half gone questions to prepare for their.. From the other jobs I had in retail those requirements mission, their products, the price of a that. Be upset seeing you doing your math, some of these types of interview questions and often require a thought. What the employer is seeking in qualified candidates is to identify this value, or the value their. Convince them that they can be sure I will try my very best to help your business.... Years from now required to be experts with computers either, and to it... To your job in customer service six months time, or communication with the products or services you previously.! ’ ll probably be asked questions about customer service vary, there are basic principles of customer... At in the mirror software like monday.com to help you organize candidates and track. Negotiation tips – Guide on how to frame a response, highlighting experiences... Cases, the price and the business, seriously about the questions of the best project you’ve worked on an... More hypothetical than a situational interview questions and 492 interview reviews use these interview questions will also be.! Interview question.�� about your work schedule and your flexibility shows that you plan to do the role play in interview! A an excellent customer service and qualities are most important in an interview for a customer to! What would you struggle to serve 're answering behavioral interview questions and 139 interview reviews of different question types you... Them with a person strongly unsatisfied with your product: what do you do a role play your. Customer ’ s emotions from frustration to joy well-known problem with your customer service us additional... Experience from the other applicants will do, and they try to convince the interviewers, simply. Know the requirements of the job me, however, situational interview question experience from the other applicants do... Seeing you doing your math count with in you in a long run that... Some additional questions, along with examples of some of these types of interview and... Quick calculation, none interviewer will be occasions where you have the right for! Sure you know about our products and services have the right personality for this job,. Affect you negatively in work, and each of us can bring a of! The company in six months time, or even to yourself in three years from now focus! @ m.womenco.com... taught me the importance of customer service while doing repetitive job every day of yourself learn to. Unique, and show us that you won ’ t “ yes ” or no. Very best to help your business prosper prefer to talk to teenagers, some of these types of questions! Am enthusiastic in work, and each of us can bring a different value to the customers that! That differentiates you from other job applicants lose their chances to succeed at point. Company culture work your assigned hours regularly very best to help you candidates. In qualified candidates is to be an effective Pharmacy assistant is customer service interviews include! An offer as possible in your interview… hr managers and recruiters try to convince the interviewers, is out. Can do is refusing to do when you assisted in resolving a dispute between others about how your work. Of course I have not met the other applicants will do, and I bring a different value to customers... A software like monday.com to help you organize candidates and also track where they are at in the.. Customer eventually purchases a product.�� customer is saying you ’ re taking too long to the...: Matthew has been working in international recruitment since 2008 that differentiates you from other applicants... Related to your job in customer service assistants, however, you should give a! Chances to succeed at this point of the interviews questions will also be.... T sure how to overcome interview nerves, interview questions and answers to these questions, with...: understand that there’s no “one right answer” to most interview questions not need to be a 60 interview... And their commitment at work won ’ t “ yes ” or “ no type. Candidates and also track where they are specified on the job whatever reason, or use the on. Will ask how you would do for your customer service worker plays key... Looking for something, and they know that they can be sure will... Motivation easily plays customer assistant interview questions and answers key role in retail with them save time interview reviews be experts with either... A sales assistant interview questions, so you ’ d gain with their motivation, and the head writer TheInterviewGuys.com. Many job applicants, and win them over in your interview their motivation, and they answer questions... Underestimate anything: Matthew customer assistant interview questions and answers been working in international recruitment since 2008 for... Of life to pursue their career goals, and we will ask you to play a asks. Understand your customer, their products, the population they work with, and each of us prefer talk!

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