hotel front desk job description resume

By | December 30, 2020

Advise housekeeping which rooms have been vacated and are ready for cleaning. Collaborated with management to solve customer problems. You should have a pleasant and professional disposition with guests and other hotel staff. Front Desk Agent Job Description Example. Front Desk Agent Resume Objective Your Front Desk Agent resume objective should be as pleasant as your welcome smile to hotel’s guests, in order to entice the hiring manager to scrutinize your resume. Dedicated to helping job seekers find work during the pandemic. Tech-savvy highly accurate and efficient in data entry and general operations. It you are applying for a concierge or front desk manager position, which are more advanced, then you likely have more experience to showcase. September 11, 2015 | By Lauren McAdams. Collecting all the necessary formal information from the customers, Processing, arranging for and organizing reservation bills as well as preparing essential reports, Handling the routine help desk duties including greeting the guests, providing them with all the necessary hotel information, making reservations, answering promptly the customers' queries on phone or in person, Additional duties reporting information to the next agent. Hotel clerks will use active listening skills to understand the individual needs of each customer. Reserved & informed guests of rooms and prices, Organize, confirm, process and conduct guest check-in and check-outs, room reservations, requests, changed and cancellations; Handles customer payments such as cash, check and credit card, Maintain an inventory of vacancies, reservations and room assignments, position in a highly reputed organization, Responsible for greeting and registering guest while providing outstanding guest service, Responsible for registering guest's and/or determining guest's reservation status, Ensure that all information entered on the account is accurate and detailed for other agents to understand and access. Accommodates special requests whenever possible. Management Student Of The Philippines Region Iii Chapter. Settle guest accounts upon completion of guest's stay, Hotel operation responsible for delivering all calls to appropriate destination, Ability to multi task, be detail oriented, and ability to problem solve with internal and external customers, Responsible for assigning rooms and accommodating special requests whenever possible, Responsible for working closely with housekeeping and maintenance departments for smoothness of hotel operation, Responsible for answering telephone, directing phone calls, and taking reservations, Fulfill any additional request the guest may have upon arrival, Settle any disputes in charges that the guest may have before or upon departure, Be able to effectively communicate with guest under high volume times of check in, Register arriving guests and assign rooms, Answer enquiries regarding hotel services and registration by letter, telephone, in person, provided information about services available in the community and respond to guests' complaints, Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems, Welcoming guest upon arrival and providing information regarding availability, room types, and room rates, Assigning rooms pertinent to guests' needs and choice. • Take payment information for hotel rooms and update the computer reservation system. Choose the Best Format for Your Front Desk Resume . Process all guests requests and relay messages, Complete designated cashier and closing reports in the computer system, Handles multiple calls as switchboard operator, Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, Perform other job duties assigned by the Supervisor, Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. The ideal candidate should demonstrate customer service orientation, accuracy, computer literacy, proactivity, and good communication skills. 2014–2018. Remember to use basic formatting with clear section headings and a traditional layout. Filling of the arrival and departure register. Front Desk Manager Resume. Demonstrated adeptness at managing customer concerns. Proven ability to run a hotel front desk, keep customers satisfied, and resolve conflicts. Maintain and balance a $500 drawer after shift, Assist Casino Marketing with comps credits, dinners, limo's and shows, Assist fellow front desk agents with any billings issues they may have, Answer alarms and investigate disturbances. Education requirements are minimal, and most Hotel Front Desk Agents make display of a high school diploma in their resumes. Create a first good impression by featuring your best skills that … A hotel front desk job requires minimum of a Grade 12 education. And receiving faxes skills throughout your resume would reach 3 pages handled reservations... Same here— you need a great resume format guide skills to understand room possible! She provides a brief picture hotel front desk job description resume the hotel deposit boxes and guest key area... 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